Arturo Solorzano came out on 09/04/2012 to service our non
cooling AC unit. He was friendly, thorough and diagnosed the problem very
quickly. He tried to get us going by just cooling down the condenser and
said to let him know in the morning how it was cooling. All fans etc. were
running when he left our home.
Paul and Lynn W.
Unfortunately, it didn't last and it didn't
cool during the night. Before we could make the call in the morning he had
called us (this was before 0800). He then put us on the schedule working
around some medical appointments we had to go to. He said we should call the
dispatcher when we returned home and he would be back out, which he was. He
found a defective fan motor on top of the outdoor unit and being that the
unit is only 2 years old went the distance to keep the parts under their
He also did the maintenance as we had purchased that agreement the
prior evening. He was most efficient and had our house cooling again in no
time. He also was very willing to help explain some things regarding our
thermostat and a small portable room AC unit we were using in our bedroom
during this time. A few hours after he left our home, he called to check if
all was working so we would have a comfortable night.
We went to bed that
night with comfort and peace of mind. We want to THANK YOU and especially
Arturo for you GREAT service. Arturo is a real asset to your company.
Incidentally, we found your company on the back of our church bulletin (St.
Angela Merici). We will recommend your fine company to our friends and
family if they need heating and AC service. THANKS AGAIN.